Legal
Privacy policy
How we collect, use and protect the personal information you give us.
We are committed to maintaining the accuracy, confidentiality and security of your personally identifiable information, referred to here as Personal Information. As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.
1. Introduction
We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is or are responsible for compliance with our privacy policy.
2. Identifying purposes
We collect and use Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
3. Consent
Knowledge and consent are required for the collection and use of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection or use of information as a condition to the supply of a product or service, except as required to be able to supply the product or service. Even with your consent we will not disclose your Personal Information to third parties. SMS opt-in and phone numbers collected for the purpose of SMS communication will not be shared with third parties and affiliates for marketing purposes.
4. Limiting collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile or the Internet.
5. Limiting use, disclosure and retention
Personal Information may only be used for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Even with your consent we will not disclose your Personal Information to third parties. Personal Information will only be retained for the period of time required to fulfil the purpose for which we collected it or as may be required by law.
6. Accuracy
Personal Information will be maintained in as accurate, complete and up to date a form as is necessary to fulfil the purposes for which it is to be used.
7. Safeguarding customer information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorised use, access or disclosure.
8. Openness
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
9. Customer access
Upon request, you will be informed of the existence and use of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
10. Handling customer complaints and suggestions
You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting 1-888-779-3121 or info@stressfreepm.ca.
Cookies
A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website's functionality and, in some cases, to provide visitors with a customised online experience. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, that if you disable cookies you may not experience optimal performance of our website.
Other websites
Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. We suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.